Customer Service
Customer Service
Welcome to the Woven Ember Customer Service page! We are committed to providing you with the best experience possible, and we’re here to assist you with any questions or concerns you may have about our heated jackets and products. Below you will find information regarding our support services, including how to contact us, return policies, and more.
Contact Us
Our customer service team is available to assist you with any inquiries. You can reach us through the following channels:
Email: For general inquiries or support, please reach out to us at [Info@wovenember.com]. We aim to respond within 24 hours.
- **Live Chat:** For immediate assistance, use our live chat feature located on the bottom right corner of the website during our operational hours.
Frequently Asked Questions
Before contacting us, you might want to check our [FAQ section](#) where we answer common questions about our products, shipping, returns, and more.
Order Tracking
After placing your order, you will receive a confirmation email containing a tracking number. You can use this number to track your shipment directly on our website or through the shipping carrier's website.
Returns and Exchanges
At Woven Ember, we want you to be completely satisfied with your purchase. If you need to return or exchange an item, please follow these steps:
1. Eligibility: Items must be returned within [28] days of receipt. The items should be unworn, unwashed, and in their original packaging.
2.Return Process: To initiate a return, please contact us at [info@wovenember.com] to obtain a return authorization number. This number must be included with your return shipment.
3. Shipping Costs: Customers are responsible for return shipping costs unless the item is defective or an error occurred with your order.
4. Refunds: Once we receive your returned item, we will process your refund within [14] business days. Refunds will be issued to the original payment method.
Warranty Information
We stand by the quality of our products. Woven Ember offers a 1-year warranty on our heated jackets and power banks against manufacturing defects. Please keep your receipt as proof of purchase. For more details, contact our customer service team.
Feedback and Suggestions
We value your feedback! If you have any suggestions on how we can improve our products or services, please let us know by emailing us at [info@wovenember.com]. Your insights are invaluable to us.
Social Media
Stay connected with Woven Ember by following us on our social media channels. Get the latest updates on products, promotions, and more!
- [Facebook]
- [Instagram]
- [Twitter]
Thank you for choosing Woven Ember. We are here to make your experience as seamless as possible. If you have any other questions or need assistance, please don't hesitate to reach out!