FAQ
Frequently Asked Questions (FAQ) - Woven Ember
1. How does the Woven Ember heated jacket work?
Our heated jackets are equipped with specialized heating wires. When you connect the included power bank to the jacket, the heating wires and zones can be activated to provide additional warmth.
2. Is the power bank included with the jacket?
Yes, with every Woven Ember heated jacket, you will receive a power bank, so you can enjoy warmth right after your purchase.
3. How long does the power bank last on a full charge?
The battery life of the power bank depends on the settings you use. On the highest setting, the power bank can last up to 4 hours, while lower settings can last 8 hours or more.
4. How many heating settings does the jacket have?
Our heated jackets typically feature three different heating settings: low, medium, and high. This allows you to adjust the temperature to your liking.
5. Can I wash the jacket?
Yes, the jacket is machine washable, but please remove the power bank first and follow the washing instructions on the label. Use a mild detergent and choose a cold or gentle cycle.
6. Is the jacket suitable for all weather conditions?
Yes, our heated jackets are designed to be comfortable in both cold and wet weather conditions. They are often water-resistant and provide wind protection as well.
7. How many heating zones does the jacket have?
Our jackets are usually equipped with multiple heating zones, such as in the back, on the chest, and in the pockets, to ensure even heat distribution.
8. Is the jacket energy-efficient?
Yes, our heated jackets are designed to be energy-efficient. They use only a small amount of energy, allowing you to enjoy warmth longer on a full charge.
9. What size do I need?
We have a size chart available on our website. We recommend following your normal clothing size, but if you're unsure, consider selecting one size larger for extra comfort, especially if you like to layer clothing.
10. Can I use the jacket without the power bank?
Yes, the jacket can also be worn as a regular jacket without the power bank. The high-quality insulation ensures that you stay warm even without heating.
11. What if the jacket doesn’t feel warm enough?
Check that the power bank is correctly connected and fully charged. Make sure you have selected the correct heating setting. If you are still experiencing issues, please contact us for assistance.
12. Does Woven Ember offer a warranty on the heated jackets?
Yes, we offer a 1-year warranty on our heated jackets and power banks. This covers manufacturing defects and issues. Please read our warranty terms for more details.
Do you have more questions? Feel free to contact our customer service!
1. How does the Woven Ember heated jacket work?
Our heated jackets are equipped with specialized heating wires. When you connect the included power bank to the jacket, the heating wires and zones can be activated to provide additional warmth.
2. Is the power bank included with the jacket?
Yes, with every Woven Ember heated jacket, you will receive a power bank, so you can enjoy warmth right after your purchase.
3. How long does the power bank last on a full charge?
The battery life of the power bank depends on the settings you use. On the highest setting, the power bank can last up to 4 hours, while lower settings can last 8 hours or more.
4. How many heating settings does the jacket have?
Our heated jackets typically feature three different heating settings: low, medium, and high. This allows you to adjust the temperature to your liking.
5. Can I wash the jacket?
Yes, the jacket is machine washable, but please remove the power bank first and follow the washing instructions on the label. Use a mild detergent and choose a cold or gentle cycle.
6. Is the jacket suitable for all weather conditions?
Yes, our heated jackets are designed to be comfortable in both cold and wet weather conditions. They are often water-resistant and provide wind protection as well.
7. How many heating zones does the jacket have?
Our jackets are usually equipped with multiple heating zones, such as in the back, on the chest, and in the pockets, to ensure even heat distribution.
8. Is the jacket energy-efficient?
Yes, our heated jackets are designed to be energy-efficient. They use only a small amount of energy, allowing you to enjoy warmth longer on a full charge.
9. What size do I need?
We have a size chart available on our website. We recommend following your normal clothing size, but if you're unsure, consider selecting one size larger for extra comfort, especially if you like to layer clothing.
10. Can I use the jacket without the power bank?
Yes, the jacket can also be worn as a regular jacket without the power bank. The high-quality insulation ensures that you stay warm even without heating.
11. What if the jacket doesn’t feel warm enough?
Check that the power bank is correctly connected and fully charged. Make sure you have selected the correct heating setting. If you are still experiencing issues, please contact us for assistance.
12. Does Woven Ember offer a warranty on the heated jackets?
Yes, we offer a 1-year warranty on our heated jackets and power banks. This covers manufacturing defects and issues. Please read our warranty terms for more details.
Do you have more questions? Feel free to contact our customer service!